Operations

Global Operations Support Agent

Job-ID: 5226
  • Poland - Wroclaw
  • Young professionals
  • Full-time
Your contact Patrycja Szczecina

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Opening, monitoring and updating incidents in our ticketing system
  • Data validation, analysis and reporting
  • Monitoring the correct timelines (SLA) and ticket flow
  • Collaboration with our engineers and managers

Our Requirements

  • Very good English skills (in speaking & writing)
  • MS Office knowledge (especially Excel and Outlook)
  • Basic IT knowledge
  • Very good analytical skills
  • Proactive and flexibility to take over new tasks
  • Openness to gain new knowledge and skills
  • Readiness to work on shifts 24/6

Would be an asset:

  • Experience at similar position

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at the management level
  • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
  • Other conveniences like: free coffee, tea and a company bus from the centre of Wroclaw

 

Would you like to join our team? Please send your CV in English.

 

 

ID: 5226 / Date: 14 June 2019 Global Operations Support Agent Poland / Wroclaw
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