Operations

L2 Junior Service Desk Agent with English & Mandarin

Job-ID: 4984
  • Malaysia - Petaling Jaya
  • Professionals
  • Full-time
Your contact Our  Recruiting-Team
Our Recruiting-Team Phone +49 (0) 911 52 798 - 0 E-Mail: info@hemmersbach.com Request Call-Back

Be part of us

We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

  • Providing 24/7 printing area support to non-technical end-users
  • Analyzing issues and implementing a correct resolution
  • Contact and provide troubleshooting steps to end-users
  • Dealing with printer supplies queries
  • Remote printer configuration
  • Deployment of firmware and SafeCom software
  • SafeCom account maintenance
  • Knowledge base maintenance

Our Requirements

  • English language at C1, C2 level, Chinese Language level C1, C2
  • Excellent customer and communication skills
  • Ability to work in a busy and multitasking environment
  • Available to work on shifts
  • Ability to work to a daily routine as well as quickly adjusting to incoming tasks
    WOULD BE AN ASSET:
  • Previous experience with L1 or L2 remote support
  • Printing support knowledge
  • Basic networking knowledge

Your Benefits

  •  A secure job in an exponentially growing international company
  • Exciting projects in your own responsibility with diverse challenges
  • Wonderful team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentor programme for an easy start for new employees
  • Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes

Apply Information

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ID: 4984 / Date: 12 April 2019 L2 Junior Service Desk Agent with English & Mandarin Malaysia / Petaling Jaya
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