Operations

IT Field Service Engineer - North East

Job-ID: 4979
  • UK - North East England
  • Young professionals
  • Full-time
Your contact Nigel Priestley

Be part of us

We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

As part of one of our longest standing and strategic partnerships, Hemmersbach assist HP, supporting their commercial clients’ computing, printers and MFPs with our network of dedicated experts in break/fix support services.

You may have a variety of tickets to resolve throughout the day with several clients or have the opportunity to stay longer to resolve specific issues. The variety of your working week is what makes our Break/Fix Engineers such valuable members of the team.

Working within a designated support area, we provide you with all you need, from company van to mobile phone, laptop, oyster card, tools etc. Beyond the occasional exception, which may involve a more remote client site, you’ll enjoy a normal Monday-Friday, 40hr week with us.

Our Requirements

  • Previous experience in the delivery of IT support services, specifically within break/fix.
  • A friendly, engaging and professional demeanor as a primary “face” of Hemmersbach.
  • Comfortable in a number of deskside technologies, ranging from Operating System, to Office
  • Confidence in addressing break/fix issues – typically supporting PCs, Printers and MFP devices
  • Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential.
  • Above all, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a “safe-pair-of-hands”, keeping our client’s technology estate running smoothly.
  • Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

Your Benefits

  • A highly regarded team member within an exponentially growing international company
  • Variety: exciting projects and challenges daily and with autonomy
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A support package that typically includes a company van, Mobile phone, Laptop, tablet and equipment, Health Cover, as well as additional co-funded benefits.

Apply Information

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ID: 4979 / Date: 11 April 2019 IT Field Service Engineer - North East UK / North East England
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