Support

Dispatch Agent with French

Job-ID: 4727
  • Poland - Katowice
  • Young professionals
  • Full-time
Your contact Anne Branjonneau

Be part of us

We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

  • Coordination of IT requests & incidents in the ticketing system
  • Proactive SLA tracking, monitoring correct timeliness and ticket flow
  • Dispatching onsite engineers for hardware related repairs using Hemmersbach internal system
  • Active communication with onsite engineers and customers
  • Contacting with our technical teams and local management

Our Requirements

  • Excellent French is a must
  • Communicative English level
  • Ability to multi-task and adapt to changes
  • Customer approach and very good communication skills
  • Ability to work in a team
  • Readiness to work on shifts (between 08:00 am and 06:30 pm)

Would be an asset :

  • Proven experience with customer service
  • Previous work experience in the service desk
  • IT/Hardware related background

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life
    insurance for you, your partner and family members
  • Other conveniences like: free coffee, tea, access to the parking area

 

Would you like to join our team? Please send your CV in English.

 

Please add statements: „I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).”

„I hereby give consent for my personal data included in my application to be processed by Hemmersbach also for the purposes of further recruitment processes.”

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ID: 4727 / Date: 11 February 2019 Dispatch Agent with French Poland / Katowice
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