Operations

Service Desk Agent with German and English

Job-ID: 4620
  • Poland - Katowice
  • Young professionals
  • Full-time
Your contact Joanna Wrobel

Be part of us

We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

  • Providing remote L1 Global Support to end-users
  • Analysing problems and applying resolutions
  • Troubleshooting and relating resolution procedures to non-technical end-users
  • Opening, closing and monitoring of incidents in the system during the complete incident lifecycle
  • Monitoring the correct timelines (SLA)
  • Contacting the end-user via phone, e-mail & chat
  • Providing input toward knowledge base maintenance

Our Requirements

  • At least good German language skills, certification preferred
  • Strong English skills
  • Interest in fixing technical problems
  • Excellent communication skills with the ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
  • Strong organizational skills with ability to prioritize effectively
  • Readiness to work in 8-hour shifts (Monday – Friday, between 6 am - 7 pm)

Would be an asset:

  • Help/Service desk background
  • Experience in working in an SLA driven environment
  • Any other languages are considered as highly valuable assets

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, language and personal training with our own personal development programme
  • Initial Help: buddy programme to help you get started
  • Active Contribution: room to implement your own ideas quickly
  • A package of co-funded benefits: multisport card, private health care, life insurance

 

Would you like to join our team? Please send your CV in English and add the statements:

 

„I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).”

“ I hereby give consent for my personal data included in my application to be processed by Hemmersbach also for the purposes of further recruitment processes."

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ID: 4620 / Date: 15 January 2019 Service Desk Agent with German and English Poland / Katowice
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