Operations

Service Delivery Manager

Job-ID: 4599
  • China - Beijing / Shanghai
  • Professionals
  • Full-time
Your contact Catherine Ho

Be part of us

We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

International project management is your passion and your customers can tell that from every single contact they have with you. Impressing your contact persons at the top manufacturers in the IT industry and enabling IT services at the most extreme places in the world is what pushes you forward. Agile processes and permanently changing tasks within different projects complete your job description:

  • You will plan, control and implement international IT projects (operative and strategic)
  • Management of teams of technicians, Team Leaders, service desk managers, administration personnel
  • Supervision and control of the processes and the level of service contractually appointed(SLA, KPIs, …)
  • Commercial and technical collaboration in a project team
  • Managing customers’ relationship, handling escalation, and expectation
  • Recognize and implement the potential of optimization
  • Calculations and reports relative to the project
  • Resources and costs monitoring
  • Vendor management

Our Requirements

  • You have an IT/Engineering and/or Business background and at least four years’ experience in service delivery/operations management and/or project management.
  • Similar experience in IT outsourcing / Computer break-fix services / Helpdesk operation is a must
  • Strong English communication skills both written and verbal
  • You are able to convince others through your professional skills, notably in terms of communication and organization, and through your great concern for clients and quality of service.
  • Determination, autonomy, independent, self-driven and personal motivation are terms that define you.
  • Must be willing to work hard and under pressure
  • You are flexible, can support an important workload and open to new organizational techniques.
  • You like team working and contact with the staff as well as the clients.
  • Familiar with Service Management Process, such as ITIL
  • Previous similar working experience in a global IT Service Provider or large local IT company is an advantage

Your Benefits

  • A secure job in an exponentially growing international company
  • Exciting projects in your own responsibility with diverse challenges
  • Wonderful team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentor programme for an easy start for new employees
  • Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes

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ID: 4599 / Date: 10 January 2019 Service Delivery Manager China / Beijing / Shanghai
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