Operations

Junior Service Desk Agent with English

Job-ID: 4490 Date: 05 December 2018
  • Poland - Bielany Wroclawskie
  • Young professionals
  • Full-time
Your contact Karolina Slomka

Be part of us

We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

  • Opening, monitoring and updating incidents in our ticketing system
  • Data validation, analysis and reporting
  • Monitoring the correct timelines (SLA) and ticket flow
  • Collaboration with our engineers and managers

Our Requirements

  • Very good English skills (in speaking & writing)
  • MS Office knowledge (especially Excel and Outlook)
  • Basic IT knowledge
  • Very good analytical skills
  • Proactive and flexibility to take over new tasks
  • Openness to gain new knowledge and skills
  • Readiness to work on shifts 24/5 and stand-by/ Home office also at the weekends

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, welcome pack
  • A package of co-funded benefits: lunches and multisport card, private health care, life insurance for you, your partner and family members
  • Other conveniences like: free coffee, tea, parking and company bus from the centre of Wroclaw
     

Would you like to join our team? Please send your CV in English.

 

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„I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).”

„ I hereby give consent for my personal data included in my application to be processed by Hemmersbach also for the purposes of further recruitment processes.”

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ID: 4490 / Date: 05 December 2018 Junior Service Desk Agent with English Poland / Bielany Wroclawskie
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