Operations

Technical Consultant

Job-ID: 4484 Date: 04 December 2018
  • Malaysia - Petaling Jaya
  • Professionals
  • Full-time
Your contact Catherine Ho

Be part of us

We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

Working in support of the Client Global Managed Print service you will be a senior member of the team responsible for infrastructure, applications, software and hardware. Part of a team managing the infrastructure – Configuring server applications, patching and upgrades. Testing new devices, firmware releases and software. Responding to Incident escalations from 3rd Line and the customer you will be expected to problem manage issues to resolution, escalating as required.  Responsibilities to include supporting Service Delivery Manager in managing the Print Service Desk.

  • Support of applications on Windows servers – Print, SafeCom, HP WebJet Admin, HP DSS, HP Capture & Route.
  • Configuration and support of HP printer.
  • Support of customer’s Windows workstation printing tools and applications.
  • Escalation to internal HP, 3rd Party and customer’s support teams.
  • Successfully resolve technical issues (hardware and software) and avoid or reduce problem occurrence
  • Evaluate unique or complex installations or configurations and make recommendations for resolution.
  • Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met

Our Requirements

  • Excellent verbal and written communication skills in language to be supported.
  • Experience in troubleshooting in a technical environment.
  • Excellent analytical and problem-solving skills.
  • Software and hardware knowledge of computing, storage and peripheral devices.
  • Advanced proficiency with case management databases and tools.
  • Superior customer service skills.

Your Benefits

  • A secure job in an exponentially growing international company
  • Exciting projects in your own responsibility with diverse challenges
  • Wonderful team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentor programme for an easy start for new employees
  • Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes

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ID: 4484 / Date: 04 December 2018 Technical Consultant Malaysia / Petaling Jaya
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