Trainee Data / Reporting Analyst

Job-ID: 4481 Date: 03 December 2018
  • UK - Basingstoke
  • Young professionals
  • Full-time
Your contact Nigel Priestley

Be part of us

We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

As our Data / Reporting Analyst you will carry out reliable, precise and timely Analysis of Business Data and generate critical SLA reports.


Key Responsibilities for our Data  /Reporting Analyst are:

  • Carry out analysis and reporting on SLA data

  • Carry out analytical reviews of data within the account and report to SDM.

  • Monitoring and reporting on service level compliance levels related to the Service Desk Engineers.

  • Assist Service Desk Team Leader/SDM in reviewing and amending the process documentation.

  • Help the Service Desk Team Leader to ensure version control of the documents in the team.

  • Carry out updates on CMDB based on customers request.

  • Create/Manage a Master database for any additions/deletions/updates on CMDB.

  • To identify and actively seek to solve problems as identified by the regular processes and created by business changes/system issues.

  • Constantly look for process enhancement solutions to feed back to the Team Leader/SDM to reduce waste.

Our Requirements

Key skills of our Data Analyst are:

  • Ability to work in a small team delivering a high quality service to the internal customers

  • Ability to effectively question and understand complex processes across a wide area of the Hemmersbach UK Business

  • Ability to communicate complex information effectively with other team members, Team Leader and other staff across the business.

  • Be able to empathise with other departments and the challenges they face.

  • Be able to think creatively and suggest solutions to problems.

  • Data analysis ability, able to process high volumes of data accurately and quickly.

  • High levels of attention to detail and the ability to question things if they don’t look right.

  • Strong business administration skills in maintaining records accurately.

  • Good analytical skills and the ability to communicate the process and any findings to a range of levels in the organisation.

  • IT skills for handling and analysing data notably Excel skills.

  • Strong self motivational skills and the ability to challenge the accepted “norm”.

  • Experience of working in a corporate environment operating standard processes and handling high volumes of data.

  • Formal training in IT (Excel, Access) & data analysis

The following will be an advantage:

  • At least 1 years experience of performing analysis of data/and or processes using Business Intelligence Tools including the submission of the results in a suitable format

Your Benefits

This role is an ideal opportunity to break into IT and a career within data analytics


  • A secure job in an exponentially growing international company

  • Exciting projects with your own responsibility and diverse challenges

  • Wonderful team spirit and a great working atmosphere in a friendly team

  • Direct and open communication

  • Very good opportunities for professional and personal development thanks to our human resources development programme

Please submit your current CV for consideration, along with you salary expectations and availability for interview.

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ID: 4481 / Date: 03 December 2018 Trainee Data / Reporting Analyst UK / Basingstoke
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