Operations

Junior Service Desk Agent with English

Job-ID: 4348 Date: 07 November 2018
  • Poland - Bielany Wroclawskie
  • Young professionals
  • Full-time
Your contact Magdalena Wiewiorko

Be part of us

We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

  • Opening, monitoring and updating incidents in our ticketing system
  • Collaboration with our engineers (supporting & troubleshooting)
  • Data validation, analysis and reporting
  • Monitoring the correct timelines (SLA) and ticket flow
  • On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures
  • Maintaining positive relations with our customers

 

 

Our Requirements

  • Very good English skills (in speaking & writing)
  • MS Office knowledge (especially Excel and Outlook)
  • Very good analytical skills
  • Proactive and flexibility to take over new tasks
  • Openness to gain new knowledge and skills
  • Willingness to work on shifts (6-14; 14-22; 22-6 in 24/5 system)

Would be an asset:

  • Technical background
  • Knowledge of the IT industry

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
  • Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw

 

Would you like to join our team? Please send your CV in English.

Please add a statement:

„I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).” 

„I hereby give consent for my personal data included in my application to be processed by Hemmersbach also for the purposes of further recruitment processes.”

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ID: 4348 / Date: 07 November 2018 Junior Service Desk Agent with English Poland / Bielany Wroclawskie
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