Operations

Team Leader - Technical Support

Job-ID: 4345 Date: 06 November 2018
  • Romania - Bucharest
  • Professionals
  • Full-time
Your contact Our  Recruiting-Team
Our Recruiting-Team Phone +49 (0) 911 52 798 - 0 E-Mail: info@hemmersbach.com Request Call-Back

Be part of us

We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

You will be responsible for a team that form the 2nd level support at one of the best IT service providers, reporting directly to the Manager IT. End User Support is your passion and the combination of working in a team, coordinating and optimising internal workflows is just what you are looking for. You will finally get the chance to modernise and plan a complex IT landscape:

 

- You will lead our 2nd Level Team, consisting of 5 employees, in regards to technical as well as disciplinary topics

- You will coordinate the structured processing of the tickets in the incident, service request and problem management

- You will be responsible for reliability and quality management.

 

Our Requirements

- Have a minimum of 1-2 years leadership experience

- Are at home in the world of Microsoft and have good knowledge in different IT structure areas like Windows Clients/Server, VoIP telephony, mobile communications

- Are fluent in English and approach everything with quality-oriented attitude.

Your Benefits

- A secure job in an exponentially growing international company.

- Taking responsibility of exciting projects with diverse challenges.

- Wonderful team spirit and a great working atmosphere in a friendly team.

- Direct and open communication.

- Very good opportunities for professional and personal further development thanks to our human resources development programm.

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ID: 4345 / Date: 06 November 2018 Team Leader - Technical Support Romania / Bucharest
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