Job-ID: 14266

 IT Field Technician

Deliver exceptional customer service to our clients, repairing (laptops, RPOS systems, server, blades etc..)

  • USA - Hayward, CA
  • Professionals
  • Full-time

Your Benefits

Buddy program
Flat hierarchies
Health insurance
Internal career development
International environment
Job with purpose
Onboarding program
Sick leave payments

Your skills

  • Laptops, desktops, printer, and RPOS systems repair experience
  • Valid driver's license and reliable transportation
  • Willingness to drive 50-200 miles per day
  • Parts installation and replacement experience
  • HP enterprise equipment repair experience a plus

Your Tasks

The Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems.

Main responsibilities:

  • Provide Level-2 support for IT , Handle daily technical support activities on desktop/laptop support, data network and server management, Telephone services ,HP printer/Scanner/FAX support experience.
  • Handle service support requests & incidents 
    Asset management & coordination
  • Hands & Eyes Support
  • Detect faults and provides efficient and effective solutions
  • Ensuring all work is delivered consistently and in accordance with scope of work
  • Have a full awareness of service level KPI’s and deliver in accordance with these under guidance of the Service Delivery Manager
    Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals
  • Work in accordance with suppliers and customer’s rules and regulations for the purposes of health and safety

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions  Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 14266  IT Field Technician USA / Hayward, CA
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