Job-ID: 12785

IT Field Technician

Deliver exceptional customer service to our clients, repairing (laptops, RPOS systems, server, blades etc..)

  • USA - Harrisburg, PA
  • Professionals
  • Full-time

Your Benefits

Dental insurance
Extensive paid training
Health insurance
Life insurance
Mentor program
Sick leave payments
Trusted working hours
Unlimited employment contract

Your skills

  • Ability to multitask and liaise with professionals in different fields
  • Ability to explain problems simply and clearly
  • Build and Maintain relations with Clients
  • Parts installation and replacement experience
  • Laptops, desktops, printer, and RPOS systems repair experience

Your Tasks

The Field Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems.

Main responsibilities:

  • Handle service support requests & incidents 
  • Asset management & coordination
  • Hands & Eyes Support
  • Detect faults and provides efficient and effective solutions
  • Ensuring all work is delivered consistently and in accordance with scope of work
  • Have a full awareness of service level KPI’s and deliver in accordance with these under guidance of the Service Delivery Manager
  • Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals
  • You will carry out maintenance, troubleshooting and repair work on computers, notebooks, printers and plotters from various equipment manufacturers (such as HPI, Xerox, Konica Minolta, Ricoh, Sharp)
    Work in accordance with suppliers and customer’s rules and regulations for the purposes of health and safety

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 12785 IT Field Technician USA / Harrisburg, PA
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