Job-ID: 12779

Back Office Agent

Project support for our IT service projects

  • Poland - Wrocław, Wyścigowa
  • Young professionals
  • Full-time

Your Benefits

Buddy program
Company events
Food allowance
Health insurance
Internal career development
International environment
Onboarding program
Sport allowances

Your skills

  • Very good English skills (in speaking & writing)
  • Basic IT knowledge
  • Organizational skills and the ability to set priorities effectively
  • Negotiation skills
  • Willingness to work in shifts, including weekends (7-19)

Your Tasks

  • Opening, monitoring and updating incidents in our ticketing system
  • Validating, analysing and reporting data
  • Monitoring the correct timelines (SLA) and ticket flow
  • Collaboration with our engineers and managers
  • Readiness to work on 2 shifts including weekends

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 12779 Back Office Agent Poland / Wrocław, Wyścigowa
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