Job-ID: 12446

 IT Field Technician

Providing on-site Break/Fix service HPI Laptops, printers. HPE servers, storage and networking Be part of our Hybrid model.

  • USA - Evansville, IN
  • Professionals
  • Full-time

Your Benefits

Buddy program
Dental insurance
Extensive paid training
Health insurance
Internal career development
Life insurance
Pension scheme
Trusted working hours

Your skills

  • Experience with HP printers
  • fixing desktop, printer, laptop and other computer
  • Data Center Experience
  • Willingness to drive extensive miles

Your Tasks

You are passionate about repairing hardware? The variety of driving to different customers and having multiple IT inquiries makes the job special for you? At Hemmersbach we offer you certified training and a job with versatile tasks – join us now!

Main responsibilities:

  • Handle service support requests & incidents
    Asset management & coordination
  • Hands & Eyes Support
  • Detect faults and provides efficient and effective solutions
  • Ensuring all work is delivered consistently and in accordance with the scope of work
  • Have full awareness of service level KPIs and deliver in accordance with these under the guidance of the Service Delivery Manager
  • Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals
  • Work in accordance with suppliers' and customer’s rules and regulations for the purposes of health and safety
  • You will carry out maintenance, troubleshooting and repair work on computers, notebooks, printers and plotters from various equipment manufacturers (such as HPI, Xerox, Konica Minolta, Ricoh, Sharp)
  • You report the progress of your work directly on site in our ticket system. 
  • SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 12446  IT Field Technician USA / Evansville, IN
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