Job-ID: 11905

 IT Onsite Technician

Providing onsite desktop and network support to customers

  • China - Shanghai
  • Professionals
  • Full-time

Your Benefits

Buddy program
Flat hierarchies
Internal career development
International environment
Job with purpose
Onboarding program

Your skills

  • Working technical knowledge of standard systems and business software (e.g., Windows, MS Office 365, Outlook, Apple iOS)
  • Able to maintain computer systems, troubleshoot errors, maintain internet/network connectivity, run diagnostics, repair
  • Strong verbal and written communication skills in local country and capable in English languages

Your Tasks

The Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems.

Main responsibilities:

  • Handle service support requests & incidents
  • Asset management & coordination
  • Hands & Eyes Support
  • Detect faults and provides efficient and effective solutions
  • Ensuring all work is delivered consistently and in accordance with the scope of work
  • Have a full awareness of service level KPI’s and deliver in accordance with these under guidance of the Service Delivery Manager
  • Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals
  • Work in accordance with suppliers and customer’s rules and regulations for the purposes of health and safety

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 11905  IT Onsite Technician China / Shanghai
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