Job-ID: 11342

(Junior) Service Delivery Manager

Implementing and managing global IT service projects

  • Poland - Bielany Wroclawskie, ul. Logistyczna
  • Young professionals
  • Full-time

Your Benefits

Buddy program
Company events
Extensive paid training
Flat hierarchies
International environment
Job with purpose
Mobile working
Onboarding program

Your skills

  • Experience in IT project management
  • Customer focused attitude
  • Fluency in English

Your Tasks

  • Being a part of worldwide IT end-user projects
  • Management of Technicians, Team Leaders, Service Desk Agents and Administration Personnel
  • Supervising/ Controlling the processes and the level of service contractually appointed (SLA, KPIs, etc.)
  • Commercial and technical collaboration within the project team
  • Being an interface between the technical teams and client
  • Providing efficient reporting to internal and external stakeholders
  • Recognizing and implementing the potential for process/costs optimization
  • Producing calculations and reports related to the project
  • Responsibility for project profitability

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

ID: 11342 (Junior) Service Delivery Manager Poland / Bielany Wroclawskie, ul. Logistyczna
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