IT Onsite Technician

Job-ID: 11031
  • USA - Waltham, MA
  • Professionals
  • Full-time
Your contact Our  Recruiting-Team
Our Recruiting-Team Phone +49 (0) 911 477-726-66 - 2 E-Mail: career@hemmersbach.com Request Call-Back

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

We are seeking candidates for a full-time opportunity as an onsite desktop technician. The technician will deliver the user support for the maintenance of the End-Users at our customer's location.

  • IMAC/D
  • Break/Fix Support
  • Onsite Support
  • Network Support
  • Project Services
  • VIP Users Support
  • Device Deployment and Depot Management

Our Requirements

  • OSS L2 engineer
  • Good customer facing skills and be well presented
  • Independent and pro-active thinking
  • Builds effective relationships both within the team and across the business and Professional Services
  • Able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices
  • Able to work alone and unsupervised, taking the initiative when necessary
  • Organizes and prioritizes work appropriately
  • Experience of using a Call Logging system
  • Good working knowledge of Windows 7/10 and related Office applications
  • Support experience of MACs would be beneficial
  • Knowledge of mobile devices – Android and iOS
  • Experience with building, configuring, troubleshooting PC and laptop
  • Familiarity with Microsoft SCCM would be advantageous during troubleshooting, H&E support
  • Valid driving license
  • Excellent communication are mandatory in English and local language; regional language support would be a plus
  • 36 months of experience in IT field is required
  • Engineer’s background check is required
  • Covid vaccination is required

Your Benefits

  • A highly regarded team member within an exponentially growing international IT company
    exciting projects and challenges daily and with autonomy
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Buddy program to make sure you have an amazing start, a welcome pack included
  • A support package that includes: medical coverage, Dental & Vision coverage, Life Insurance, Short & Long Term disability insurance, 401K, PTO.

A company that is not only continuously commercially successful but also provides a sense of purpose

  • Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.
  • Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes.
ID: 11031  IT Onsite Technician USA / Waltham, MA
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