Operations

 IT Repair Technician (Computer/Printer Hardware)

Job-ID: 11018
  • USA - Wilmington, NC
  • Professionals
  • Full-time
Your contact Abisael Aguilar

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

You are passionate about repairing hardware? The variety of driving to different customers and having multiple IT inquiries makes the job special for you? At Hemmersbach we offer you certified training and a job with versatile tasks – join us now!

Main responsibilities:

  • Handle service support requests & incidents
  • Asset management & coordination
  • Hands & Eyes Support
  • Detect faults and provides efficient and effective solutions
  • Ensuring all work is delivered consistently and in accordance with the scope of work
  • Have full awareness of service level KPIs and deliver in accordance with these under the guidance of the Service Delivery Manager
  • Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals
  • Work in accordance with suppliers' and customer’s rules and regulations for the purposes of health and safety
  • You will carry out maintenance, troubleshooting and repair work on computers, notebooks, printers and plotters from various equipment manufacturers (such as HPI, Xerox, Konica Minolta, Ricoh, Sharp)
  • You report the progress of your work directly on site in our ticket system.  
  • SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems.

Our Requirements

• Experience in repair of PCs, Notebooks or Printers
• First experience Ticket Systems
• Great client facing soft skills and strong communication in English
• Driver’s license and willingness to travel daily to local end customer sites
• Willingness to travel >50% of work hours

Your Benefits

  • Free access to HP Certification Training
  • A highly regarded team member within an exponentially growing international IT company
  • Exciting projects and challenges daily and with autonomy
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Buddy programme to make sure you have an amazing start, a welcome pack included
  • A support package that includes: medical coverage, Dental & Vision coverage, Life Insurance, Short & Long Term disability insurance, 401K, PTO.

A company that is not only continuously commercially successful but also provides a sense of purpose:

  • Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.
  • Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes
ID: 11018  IT Repair Technician (Computer/Printer Hardware) USA / Wilmington, NC
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