• 18 months of IT experience (or equivalent)
• Ability to build relationships
• Excellent time management skill
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Ability to configure routers and switches

• Provide day to day local/remote desktop support
• Handle inbound calls and answer questions
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
• Working technical knowledge, in order to address service work orders, for PCs, laptops, cabling, televisions, projectors, phones, peripherals and site security equipment
• Strong verbal and written communication skills (e.g. reporting), with the ability to run workshops for information collation
• Works on projects of moderately medium-complex scope, and able to work with intercompany teams
• Basic support of datacenter and application architecture
• Ability to plan, implement, and monitor computer and printer/scanner networks (e.g. file server)
• Troubleshoot basic network issues and understands the administering of switches, routers, and firewalls
• Knowledge of backup, tape, and exchange infrastructures

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.